Strategic Automotive Marketing
Thursday, April 25, 2013
Press Release:
Wednesday, April 17, 2013
Company News: Best Places to Work in KY
Strategic Marketing Ranks 16th
Thursday, February 7, 2013
Svoboda Capital Partners Announces Investment in Strategic Marketing, Inc.
Tuesday, May 1, 2012
STRATEGIC MARKETING, INC. VOTED 2012 “BEST AUTOMOTIVE DIRECT MARKETING COMPANY” BY AUTO DEALERS
Friday, January 6, 2012
Biggest Mistake of Direct Mail Campaigns
What you may not know is that you must touch your customer at least 7 - 10 times before they will buy from you. So when you are sending out direct mail pieces you must acknowledge this and incorporate this repetition in your overall process.
The biggest mistake most mailers make is doing a "one and done" mailing. Meaning that they submit one mailing and then complain that direct mail does not work. But if you only send out one mailing, how can you accurately evaluate your results? You can't.
We typically recommend using a tight 45 - 60 day repetition cycle. This method can be used at any stage of your sales process. Some people use it before they even have a sales prospect. I personally used this after we had a prospect in our sales funnel. An example of this would be that you performed a painting estimate for a potential client. Your first letter could be a thank you for entrusting us with your detailed painting proposal. Then your second letter would be to follow up if you had any outstanding questions on your proposal, we would gladly be of assistance to you. Then your third letter could be, here's what other Customer's like yourself have to say about our business. Then a fourth letter would be, we are currently painting in your development at ** location. The main point to keep in mind is relevance of your letter and keeping your company in the fore front of their minds. You want to move your customer from general interest, through question and answer, to placing an actual contract or start of a job. You want to keep them motivated throughout the process and take them to the closing of your deal.
So remember in your next mailing, you need a purpose and follow up is critical to make any direct mail campaign successful.
Another consideration in making your direct mail a success is reminding Customers of services that you provide and what corresponding benefits these services offer your customer, the end user. For an example, the oldest most cliché comment that is used is, "We are family owned and operated". What does this mean to a Customer? You need to spell it out and provide the corresponding benefit or relevance of your customer / client. Family owned, does it mean that you are insured? Does it mean that you take pride in your work? Be specific on why a customer should choose you over 4 other companies down the street from you.
It is imperative that you find a way to differentiate yourself from your competitors. In these tough economic times, every edge really can ensure your success or failure.
To Read more: Biggest Mistake of Direct Mail Campaigns http://www.sooperarticles.com/business-articles/marketing-articles/biggest-mistake-direct-mail-campaigns-771447.html#ixzz1ibLS9osb
Thursday, January 5, 2012
Study: Fifty percent of consumers prefer direct mail to email
Of the 2,226 U.S. consumers surveyed for the third Consumer Channel Preference Study, 60% said they enjoy checking their physical mailboxes, highlighting what the study refers to as an “emotional connection” to postal mail.
Over-reliance on email messaging may actually hurt marketers, according to the study, which found the perception that reading email is faster than reading postal mail declined among U.S. email account holders from 47% in 2010 to 45% this year.
Warren Storey, VP of product marketing and insight at ICOM, a division of Epsilon Targeting, said the findings are not all that unexpected when “you know the data and consumer trends.”
“It's just ‘surprising' because everything you hear in the media is basically counter to what the consumers are actually telling us, which is that direct mail is still the preferred channel,” Storey said.
While Groupon and LinkedIn, for example, are grabbing high-profile media attention by generating “giant” initial public offerings, “direct mail is one of those mediums that is always quietly there in the background doing a great job,” Storey said. The most ideal way to reach consumers, according to the report, is to use a combination of media to build consumer trust, including media that some marketers might consider to be “old school,” like direct mail, TV and newspapers, said Storey.
“There is definitely a growing trend that email inboxes are getting more and more full,” Storey said.
“Over the last three years, we've seen an increase of the percentage of consumers saying, yeah, they like getting email, but they get far too many. In the U.S., 75% of consumers say they get more email than they can read.”
Ultimately, the overarching theme of the study, according to Storey, is that marketers should think twice before they disregard direct mail.
“It's not sexy. It's not terribly innovative,” he said. “But it works.”
Article Found @ : http://www.dmnews.com/study-fifty-percent-of-consumers-prefer-direct-mail-to-email/article/217968/
Thursday, October 27, 2011
Study’s Indirect Finding: Direct Mail Welcome
A recent academic study examined the ideal volume, mix, and alignment of telephone, e-mail and direct mail communications between a large auto dealership with a high-volume
service department and its customers.
Select Findings:
The researchers found that there is an ideal level of communication volume that varies across channels and, after that level is exceeded, there is an adverse effect and customers are turned off. This negative response can be exacerbated by the use of multiple channels that are not in line with customer preferences. In addition to these key findings, the study had an indirect finding and a noted eye-opener for its authors.
The researchers were surprised to find that direct mail was such an effective communication method in the overall marketing mix for this auto dealership. The dealership’s customers were accepting of more than twice as much direct mail, compared to phone calls and e-mails, before their spending levels started to decrease.
The ideal levels of communication to spark customer interest in auto services, new products and locations, promotions and sales, were three telephone calls, three to four e-mails and nine to ten direct mailings. The researchers hypothesize that customers view the mail received in their homes as less intrusive than telephone calls or e-mail, for these messages can be viewed at the customers’ own convenience.
In addition to the study highlighted that multichannel communications must be carefully managed on multiple dimensions to avoid generating negative reactions and potentially driving customers away from, rather than closer to a company – a complementary finding shows, as have other studies, such as the USPS House Diary Study, that contrary to the image that direct mail is “junk mail” and is tossed without consideration, households pay attention to the advertising
they receive.
Source: Enough is Enough! The Fine Line in Executing Multichannel Relational Communication,
Andrea Godfrey, Kathleen Seiders & Glenn B. Voss, Journal of Marketing
Volume 75 (July 2011), 94 – 109.
*Please note that we are not representing these as our original toughts. The above article is one in which we wanted to share because of its valuable informaiton.